Frequently Asked Questions

Everything you need to know about your belovejewel shopping experience.

What materials are used in belovejewel pieces?

We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish for every design.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International shipping times vary by location but typically range from 10-15 business days.

What is your return policy?

We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale.

Will my jewelry tarnish over time?

While our pieces are crafted for longevity, all jewelry can experience wear. To maintain the shine, we recommend avoiding contact with water, perfumes, and harsh chemicals.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

Do you offer gift wrapping services?

Yes, every belovejewel order arrives in our signature eco-friendly jewelry box. You can also add a personalized gift message at checkout for no additional cost.